# codeSpark > codeSpark knowledge base – help articles and documentation. ## About codeSpark - [What is codeSpark?](https://homerlearning-codespark.kustomer.help/en_us/what-is-codespark-S1Uyvk5o5.md): codeSpark Academy is the expanded, subscription-based edition of the award-winning coding app, The Foos. In early September 2016, The Foos became codeSpark A... - [What does codeSpark teach?](https://homerlearning-codespark.kustomer.help/en_us/what-does-codespark-teach-SkUiuy9o9.md): codeSpark Academy teaches kids age 4-9 the basics of computer science. Kids learn concepts such as: Sequencing Loops Conditional Statements Even... - [For which age range is codeSpark best suited?](https://homerlearning-codespark.kustomer.help/en_us/for-which-age-range-is-codespark-best-suited-Hk427d7s5.md): codeSpark Academy with The Foos is geared toward children ages 5-9, however we’ve seen kids older than 9 have a blast playing the game (they tend to go... - [Is codeSpark free?](https://homerlearning-codespark.kustomer.help/en_us/is-codespark-free-rJ2ABycic.md): codeSpark is free to try after you agree to a future subscription plan. You will only be charged after the free trial ends. You can cancel at any time to av... - [Does codeSpark collect any private data on my child?](https://homerlearning-codespark.kustomer.help/en_us/does-codespark-collect-any-private-data-on-my-child-H16ZPlac.md): Nope! We are COPPA-compliant and do not collect any private data on our kid coders. We undergo annual review by kidSAFE to ensure we remain COPPA complianc... - [How is codeSpark girl-friendly?](https://homerlearning-codespark.kustomer.help/en_us/how-is-codespark-girl-friendly-SkZuPJcoc.md): Every girl is different, and codeSpark Academy created its girl characters with that thought in mind. Girl characters in the game range from queens to police... - [I saw that codeSpark comes with free iMessage stickers? How do I get them?](https://homerlearning-codespark.kustomer.help/en_us/i-saw-that-codespark-comes-with-free-imessage-stickers-how-do-i-get-them-rk1wee5o9.md): If you’ve downloaded the latest version codeSpark Academy onto your iOS device, you will also get our fun sticker pack for iMessage. Follow these dire... - [I need help. How can I reach the Member Experience Team?](https://homerlearning-codespark.kustomer.help/en_us/i-need-help-how-can-i-reach-the-member-experience-team-rkyASqK0.md): Our amazing Member Experience associates are here and ready to help There are a few different options for getting in touch with our team Email us directly ## Account Management & Billing - [Why a subscription?](https://homerlearning-codespark.kustomer.help/en_us/why-a-subscription-SJ9ZL15j9.md): We want to continue teaching and inspiring kids around the world for a long time. A subscription plan is the best way to deliver high-quality and super fun e... - [How do I cancel?](https://homerlearning-codespark.kustomer.help/en_us/how-do-i-cancel-S1KY5k5ic.md): We’re sorry to see you go! Our learning app has a ton of different content, so please have your child explore for all seven days of the trial so they g... - [How often will I be billed?](https://homerlearning-codespark.kustomer.help/en_us/how-often-will-i-be-billed-S1FXI19sq.md): Your billing cycle is determined by the date that you subscribed as well as the membership option you selected. For a monthly subscription, your renewal dat... - [What payment methods do you accept?](https://homerlearning-codespark.kustomer.help/en_us/what-payment-methods-do-you-accept-Hy5oMHz1a.md): We accept all major credit cards including Visa MasterCard Discover and American Express ## Troubleshooting & Technical Support - [I signed up but can’t log in! What do I do?](https://homerlearning-codespark.kustomer.help/en_us/i-signed-up-but-can-t-login-what-do-i-do-B164sxqjc.md): If you purchased a subscription, first try using the “Restore Purchases” option on the bottom right of the paywall screen. Our servers should det... - [I’ve downloaded codeSpark but it doesn’t load. What should I do?](https://homerlearning-codespark.kustomer.help/en_us/i-ve-downloaded-codespark-but-it-doesn-t-load-what-should-i-do-r19bslco9.md): You may have a firewall in place that is blocking access to codeSpark Academy with The Foos. Make sure to make these allowances in your firewall: gameserve... - [If I purchase a codeSpark subscription on iOS, will it work on Android (and vice versa)?](https://homerlearning-codespark.kustomer.help/en_us/if-i-purchase-a-codespark-subscription-on-ios-will-it-work-on-android-and-vice-versa-BJNxW_mj5.md): Yes! One codeSpark Academy subscription can be used on any compatible device, regardless of where you purchased your subscription. Click here for device re... - [I have a technical issue in codeSpark!](https://homerlearning-codespark.kustomer.help/en_us/i-have-a-technical-issue-in-codespark-SyuDH5WKA.md): Were here to help First we find that many issues can be resolved by deleting and reinstalling the app Please delete HOMER from your device entirely Then r ## Gifting and the Foos Shop - [Can I gift or donate a subscription?](https://homerlearning-codespark.kustomer.help/en_us/can-i-gift-or-donate-a-subscription-HyJpeecj5.md): Yes! Please visit our gifting page to get started! - [How do I redeem my gift code?](https://homerlearning-codespark.kustomer.help/en_us/how-do-i-redeem-my-gift-code-HJkEHecs9.md): Please follow these instructions to add your membership to your account. Go to https://accounts.codespark.com/promo . Enter the gift code, click Redeem C... - [Is the gift subscription auto-renewing?](https://homerlearning-codespark.kustomer.help/en_us/is-the-gift-subscription-auto-renewing-rkJT5gqj5.md): Gift subscriptions do not auto-renew. You will only be charged when you make your initial purchase and will not be charged at the end of the 6-month or yearl... - [How do I apply a gift code to an already active account?](https://homerlearning-codespark.kustomer.help/en_us/how-do-i-apply-a-gift-code-to-an-already-active-account-HJEdMxqs5.md): If you have an active subscription or trial, you will need to make sure you cancel so you are not double charged. When your trial or subscription expires you... - [Can I purchase a gift via Apple or Google Play Store?](https://homerlearning-codespark.kustomer.help/en_us/can-i-purchase-a-gift-via-apple-or-google-play-store-B1uI9xqs5.md): We do not have the ability to gift subscriptions via app stores. You can only purchase a gift subscription here on our website . - [If I don’t live in the USA, can I purchase a lifetime membership gift?](https://homerlearning-codespark.kustomer.help/en_us/if-i-don-t-live-in-the-usa-can-i-purchase-a-lifetime-membership-gift-ryeo9xco5.md): Yes, you can purchase a Lifetime Membership gift if you live outside of the US. However, we do not deliver to addresses outside of the US & Canada, so you wi... - [How can I purchase a Glitch plush and other codeSpark merchandise?](https://homerlearning-codespark.kustomer.help/en_us/how-can-i-purchase-a-glitch-plush-and-other-codespark-merchandise-S1Hdcxqiq.md): Yes! You can purchase a Glitch plush and other codeSpark merchandise at shop.codespark.com . ## codeSpark for Schools - [Is codeSpark available for schools?](https://homerlearning-codespark.kustomer.help/en_us/is-codespark-available-for-schools-ByL2Dkqjc.md): codeSpark Academy is 100% FREE for verified teachers and librarians of public schools in the US and non-profit organizations. This special setup includes add... - [Are there any other activities or curriculum for teachers to support codeSpark in the classroom?](https://homerlearning-codespark.kustomer.help/en_us/are-there-any-other-activities-or-curriculum-to-support-codespark-with-the-foos-HyFEqJ9o5.md): Yes! Teachers should check out the unplugged activities and 25-lesson curriculum available for download in the “Resources” section of the Teacher...